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If, at a later date, your condition worsens or you age and it interferes with our work, or you decide you want compensation after all you can always contact us.

That way we will examine you and determine your current level of disability.

Some claims, such as those involving participation in nuclear tests, covert operations, military sexual trauma or other similar circumstances where records may be difficult to locate can and frequently do take longer, sometimes much longer. To meet the challenge of a rapidly growing claims volume, VA has been provided with significant numbers of new staff in the last couple of years.

Their jobs are complex and it takes a while to become fully qualified so if you think we made a mistake, ask you may be right. While there are attorneys who will represent you for a fee, it is rarely necessary to pay to have your claim processed efficiently and successfully.

As I said earlier, one of our goals is to get our quality level to 95 percent by 2015. While a significant portion our quality problems reflect process errors rather than errors in the final decision with respect to the granting or denying of benefits, rates paid and effective dates of payment, we do make mistakes. Here is what you can do to help yourself and VA: 1. National Service Organizations such as the Disabled American Veterans, Veterans of Foreign Wars, American Legion, Vietnam Veterans of America, Paralyzed Veterans of America, as well as State Departments of Veterans Affairs or Veterans Commissions and County Veteran Service Officers can give excellent assistance and its free. Many Servicemembers and veterans have been told they should go through their service medical records and claim everything they have ever had or been treated for.

For example, if you got the flu in service and got over it, the claim will be denied.

If we have made a mistake, we would rather just fix it now than get involved in a lengthy appeal that isn’t terribly satisfying for you or VA.

Final Note: VA exists to serve those who served and their survivors.

If you don’t and you have no more information, we will wait for 30 days before proceeding for no good reason. It will have attached to it the text of the actual rating decision explaining why we decided what we did.

Even if, during the course of working the claim you do get additional information you can always submit it when you get it. If you think our decision didn’t consider something, didn’t cover a topic, or is wrong, call your representative right away.

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